GENERAL FAQ

Q: Do I have to wear socks?

• A: Yes, all adults and children are required to wear socks at all times. You may wear your own socks, or you may purchase socks from us for $1.99 + tax each.

Q: Can adults enter without a child?

• A: No. Adults must enter with a child. If you are joining a group that is already inside of our facility, we will check with that group to ensure safety and security of our guests. One adult is included for each paid child. Extra adults must pay $2.99 + tax to enter.

Q: Are adults allowed to play on the equipment?

• A: No. Adults are not allowed to play in our facility. However, they are encouraged to assist their children on our play structures.

Q: Can we leave our children with you and return for them later?

• A: No, we are not a daycare facility. We require parental supervision at all times.

Q: Do you sell online gift cards or e-certificates?

• A: No. At this time, we only offer frequent passes (gift cards) to be purchased at our facility. You may purchase them individually or in a bundle.

Q: Can I bring outside food?

• A: No. We do not allow any outside food in our facility due to health or allergen concerns under FDA compliances.

Q: Can I enter the play area without signing a waiver?

• A: No. You must sign a waiver before or upon arrival.

Q: Do adults have to sign a waiver too?

• A: Yes. A waiver is required for all who enter.

Q: How long can my child play?

• A: During weekdays, we have two time blocks. The morning block is from 10am-1:30pm. We are closed for 30 minutes in between for deep cleaning and sanitization. Our afternoon block is from 2pm-6pm. Weekends we are open our full hours from 10am - 6pm. You are welcome to play all day under purchase while we are open to the public and may return after our afternoon block so long as you have the proper proof of purchase.

Q: Is there free Wi-Fi available?

• A : Yes, we offer free Wi-Fi to our guests. We also have charging stations set up in our café area for your convenience.

Q: Where are you located?

• A: We are located on 3731 Malcolm Drive Montgomery, AL 36117 For any additional questions, please call 334-356-4518 our location during operation hours and someone will be happy to assist you.

Party FAQ

Q : Can I book a party on your website?

• A : No. You cannot book a party on our website. You may request your desired party date and time, however, a 50% deposit of the full party amount is required to secure your reservation. Once you submit a request, a manager will contact you to further assist you to book your party. We ask that you please call us at 334-356-4518 to book your birthday party.

Q : Do you require a deposit to reserve a party?

• A : A 50% deposit of your full party balance is required to make a reservation; we accept all major credit cards, debit cards, or cash payments.

Q: Can I downgrade my party package if fewer children come than expected?

• A: Package downgrades are not permitted on the day of your party. However, you may upgrade your party up until 3 days before your party. We always recommend booking at the bottom range of your expected guest count.

Q : Can I bring my own food?

• A : No outside food or drink is permitted. However, in the case of food allergies, please contact our location for more information.

Q: Can I bring my own cake?

• A: Yes, you are permitted to bring your own cake, cupcakes, or small treats if you have a party booked with us. No ice cream cake is allowed. If you did not book a party room, you cannot bring your own cake.

Q : Can I invite extra children than your package?

• A : Yes. You must pay for each additional birthday party attendee. It is $18 Monday through Thursday and $20 Friday to Sunday. Depending on the number of children and the package chosen, we will automatically upgrade your party if we think that it is financially beneficial for you.

Q: Do you allow walk-in parties?

• A: At Newtopia, we want you to experience our complete birthday party experience. Due to this reason, we do not allow walk-in parties. However, you are welcome to bring in a group of guests to play at our facility. Please keep in mind that we do not allow any outside food, so you will not be allowed to bring in a cake if you do not book a party with us.

Q : What is your refund policy?

A : Our refund policy is as follows:
            ○ In order to receive a full refund, you must cancel your party at least 90 days before your party.
            ○ In order to receive a half refund of the paid amount, you must cancel your party 89-8 days before the party date.
            ○ If you cancel 7 days or less before your party date, you will receive no refund.
            ○ You may reschedule your party to any date between your original party date and a year from that date, based on our availability. Please contact our location for more information.
            ● Newtopia’s refund policy applies in ALL circumstances including those outside of our control. This includes COVID-19, natural disasters, and any other unforeseen circumstances or situations.

Newtopia reserves the right to change or modify any policies at any time